Privacy Policy - Fraction Billing Services

WE CARE ABOUT YOUR PRIVACY. THIS PRIVACY POLICY HAS BEEN DEVELOPED TO HELP YOU UNDERSTAND HOW OUR WEBSITE (https://www.fractionbillingservices.com) COLLECTS, USES, SHARES, AND COMMUNICATES PERSONAL AND HEALTH-RELATED INFORMATION. WE VALUE AND RESPECT YOUR PRIVACY AND ENCOURAGE YOU TO READ THE FOLLOWING DETAILS CAREFULLY.

FBS is dedicated to supporting healthcare providers nationwide with reliable medical billing services. We take the protection of personal and health information very seriously. Our team is committed to maintaining the highest standards of privacy and confidentiality. To ensure this, we’ve put strong safeguards in place that meet both legal requirements and industry best practices. As part of the healthcare community, we take pride in handling sensitive data with the care and responsibility it deserves.

Information Collected

When you visit the FBS website or engage with our services, we may collect both personal and non-personal information. This includes, but is not limited to:

Full name
Contact information (email address, phone number, physical address)
Medical provider details
Insurance and billing data
Website usage data (via cookies and analytics tools)

Data collection is done with your knowledge and consent. Before collecting personal data, FBS will clearly state the purpose of collection and will only gather information relevant to providing our services.

Information Usage

The information we collect is used strictly for the following purposes:

To provide and improve our medical billing services
To respond to inquiries and customer service requests
To communicate important updates or changes in services
To comply with legal obligations or resolve disputes
To send SMS notifications with your consent (explained below)

We do not use personal data for unrelated marketing purposes without your explicit consent.

Information Sharing

FBS does not sell, rent, or trade your personal or medical information to third parties. Information may only be shared under the following conditions:

With your consent – for purposes clearly disclosed at the point of data collection
With third-party vendors who perform services on our behalf (e.g., secure SMS delivery providers) under confidentiality agreements
As required by law – in response to legal obligations, court orders, or regulatory requirements
With covered healthcare entities – in accordance with HIPAA regulations for the purpose of treatment, billing, or healthcare operations

All data shared via SMS or other channels is handled with utmost care and in compliance with data privacy laws and security standards.

Information Holding Period

FBS retains your information only for as long as needed to meet the purposes for which it was collected. This includes supporting our operations, delivering our services, complying with legal and regulatory requirements, resolving disputes, and enforcing our agreements.

Information may be removed from our active systems if it is determined to be outdated, inaccurate, or no longer necessary for our business or legal purposes. In some cases, deleted data may still exist in backup or archived systems if immediate removal is not feasible.

We may also retain de-identified, aggregated, or anonymized data for research, reporting, or service improvement purposes, as permitted under applicable laws.

SMS Communication

By providing your mobile number and opting in, you consent to receive SMS communications from FBS regarding billing updates, reminders, or service-related alerts.

Consent: You must opt-in to receive SMS messages.
Frequency: Message frequency will vary based on your interactions with our services, but will never be excessive.
Opt-Out: You may opt out at any time by replying “STOP” to any message. You can also contact us directly to unsubscribe.
Help: Text “HELP” to receive assistance or contact us using the details below.

Standard Messaging Disclosures

Message and data rates may apply depending on your mobile carrier and service plan. FBS is not responsible for any charges incurred as a result of receiving SMS communications. All messages are sent in compliance with TCPA, CTIA, and other relevant standards.

HIPAA Compliance and Protection of Health Information

FBS strictly adheres to the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) that is collected, stored, or processed by us is:

Used only for the purposes of billing, treatment, or healthcare operations
Disclosed only to authorized parties or as legally required
Protected by technical and organizational safeguards to prevent unauthorized access, loss, or misuse

We will not disclose personally identifiable health information unless necessary and permitted under HIPAA guidelines.

Notice of Right to Opt-Out of Sale or Sharing of Personal Information

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to direct us not to sell or share their personal information with third parties. At FBS, we do not sell personal information as defined under California law. However, to honor your rights and preferences, you may submit a request to opt out of any future sale or sharing of your personal information by:

Emailing us at: info@fractionbillingservices.com with “Opt-Out Request” in the subject line
Using supported privacy tools, such as the Global Privacy Control (GPC) signal on web browsers or browser extensions that offer this feature

If you are not logged into an account with us (or do not have one), the opt-out signal will apply only to the specific browser and device from which the request was submitted, as we cannot associate the signal with a user profile. We are committed to honoring privacy preferences in accordance with applicable laws and to maintaining transparency in how we handle your personal information.

Rights for Nevada Residents

Nevada law allows residents to opt out of the sale of certain types of personal information. While FBS does not sell personal information as defined under Nevada law, you may still submit a verified request to opt out of any future sale of your data. To do so, please contact us at info@fractionbillingservices.com with the subject line: “Nevada Privacy Rights Request.”

Security Measures

To ensure the safety of your information, FBS employs industry-standard security measures, including encryption, access controls, and routine audits. We continuously monitor our systems to protect against unauthorized access, loss, or misuse of your data.

Children's Privacy

FBS does not knowingly collect personal information from children under the age of 13. Our website and services are intended for use by individuals 13 years and older. Children under 13 should not access, use, or provide any personal information through our site.

If we become aware that personal information has been collected online from a child under 13 without verified parental or guardian consent, we will promptly take steps to remove that data from our systems.

Changes to This Policy

FBS reserves the right to modify this Privacy Policy at any time. When updates are made, we will notify users via prominent announcements on our website before changes take effect. Continued use of our services after such changes constitutes acceptance of the updated policy.

External Links Disclaimer

Our website may contain links to third-party websites. FBS is not responsible for the privacy practices or content of such external sites. We recommend reviewing their privacy policies before submitting personal information.

Help and Support

For questions, concerns, opt-out requests, or further information about this policy, you may contact us at:

Fraction Billing Services
Customer Support Team
Phone: +1 (818) 793-0301
Email: info@fractionbillingservices.com
Website: https://www.fractionbillingservices.com